Coronavirus / COVID-19 Updates

During the ongoing global Coronavirus pandemic, please find the latest status and updates from each of our brands below.  Please continue to refer to this page for regular updates.  Information from brands not yet listed below will be published as soon as it is available or updated.

During any and all disruption caused by the COVID-19 pandemic, Portfolio Luxe will endeavour to remain available to assist in any and all ways possible.  We can provide a wealth of product information, catalogues and high resolution images to assist with your presentations and understand that you may be responding to your own clients in new and creative ways.  

Please be reassured that you can continue to place orders with all of our brands, and they will be processed to the best of their ability during these unprecedented times.  

Christofle

 

Latest update: 30/03/20 13:00

  • Orders can be placed as normal

  • Orders are currently being despatched from France

  • Lead times for out-of-stock and bespoke products/personalisation cannot currently be confirmed

  • Christofle's Normandy manufacture is closed until at least 17th April but the warehouse and distribution centre remains operational - in stock items can still be shipped subject to short delays

This is the most recent update from Christofle's CEO, Nathalie Remy:

Dear customers and business partners,

We hope that you and your families are all well, and our thoughts are with all those who are impacted by the covid-19 outbreak.
 
Like many of you, we have been closely following the developments around coronavirus since the beginning of the year. At Christofle, we care deeply about our employees, our clients our partners and our communities, and take the evolving and global nature of the covid-19 very seriously. 

Our focus is to ensure our people, our clients and business partners are supported with informations and resources to ensure their health and well-being, closely following the recommendations of the world’s leading health organizations and local authorities to achieve their containment objectives. 
 
We are also constantly reevaluating the situation, monitoring any potential effects to our production and deliveries and implementing mitigation plans to maximize our business continuity. Until now we are pleased to inform you that our Yainville Manufacture and logistics facilities are still fully operational, and we work intensively to secure deliveries as soon as possible.  We will of course keep you updated if the situation evolves.

While the risks and long-term impacts of coronavirus are hard to quantify and change day-to-day, we will continue to make decisions with vigilance and courage guided by our Mission and Values.  We are your partners, and by embodying our Art of Sharing mission, supporting each other, we will emerge stronger together from this unprecedented crisis. 

For more information, please do not hesitate to reach out to your regular Christofle contact.
With kindest regards,
 
Nathalie Remy
Présidente Directrice Générale
Chief Executive Officer

 

FÜRSTENBERG (incl. SIEGER by FÜRSTENBERG)

Latest update: 19/03/20 13:00

  • Orders can be placed as normal

  • Production and despatch is running as normal

This is the most recent official statement from FÜRSTENBERG:

We are still here for you!

 

Dear customers and partners,

 

In the past weeks and days COVID-19 (Corona virus) has not only changed daily life, but has also had an impact on business life.

In the interest of our employees and our customers, we have implemented the guidelines and recommendations of German authorities. Wherever possible, our employees work from home. This means for you that your known contacts can be reached by phone or e-mail as usual. We look forward to your message or call and will be happy to support you.

Important to know: Our production and dispatch are currently running as usual. In addition, we will continue to do everything possible to remain functional as a company.

We will continue to monitor the situation on a daily basis in order to make the best decisions for you and our employees.

 

Stay healthy!

 

Your Porzellanmanufaktur FÜRSTENBERG

GioBagnara (incl. Stephane Parmentier, Pigment France, Rabitti and RUDI)

 

Latest update: 23/03/20 10:30

  • Orders can be placed as normal

  • Production is open for all brands until Wed 25th March and will then be closed until at least 6th April; standard lead times could be affected

  • Sample requests, bespoke prices, order queries and some other requests may be postponed until after the factory reopens - Portfolio Luxe will provide responses and resources where possible to mitigate and manage these effects

Saint Louis

 

Latest update: 30/03/20 13:00

  • Orders can be placed as normal

  • Saint Louis's warehouse is currently closed until 17th April 2020

  • Lead times for out-of-stock products may not be confirmed until the factory reopens

This is the most recent update from International Director, Charles-Henri Leroy:

Dear customers,

As you all know Europe has been hit by the covid-19 virus.
The Hermès Group has made the decision to close all the factories as per today. Only the fragrance factory will remain opened to produce some hydroalcoholic gel.

Therefore Saint-Louis factory is now closed for two weeks time. However, the customer service department and the International Commercial team will remain at your disposal anytime.


Of course you can continue to place orders even if the production will be delayed by at least 2 weeks.

I thank you for your understanding and your support. We will, of course, keep you informed of the evolution of the situation.

 

Yours sincerely,

Charles-Henri LEROY

International Director

VENINI

 

Latest update: 17/03/20 17:00

  • Orders can be placed as normal

  • Factory and warehouse are currently closed as required by the Italian government

  • In-stock items will be allocated and shipped as soon as possible

  • Out of stock item lead times are currently anticipated to be 7-8 weeks

Zanetto

 

Latest update: 23/03/20 13:00

  • Orders can be placed as normal. Customer service remains operational.

  • Production is closed until 3rd April as required by the Italian government, existing orders will be delayed by the length of the closure

This is the most recent update from Enrico Zanetto:

Dear Customers and friends,

 

Unfortunately, here in Italy, from today until April 3rd the government has forced the shut down of all the factories. 

We are really sad, our work is our oxygen and we hope we can get back to breathe again really fast.  

Despite our production is closed, I wanted to let you know that we are committed to continuing our work with dedication in order to guarantee our customer and commercial services. The customer care and commercial team will be there for any inquiry or need. 

Thank you for your cooperation and friendship. Let's all be safe.
A big hug from Italy,
 
Enrico Zanetto and the team

+44 (0) 20 7112 8426 | +44 7858 570050

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Portfolio Luxe Limited is a company registered in England & Wales, number 11085224. 

Registered Office: 3rd Floor, Scottish Mutual House, 27-29 North Street, Hornchurch, RM11 1RS.  VAT Registration Number GB 283 8531 75.

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